Privacy notice

Last updated: 6 November 2026

Data controller: Listo Gibraltar (listogibraltar.com)

1. About this notice

This notice explains how Listo Gibraltar collects, uses and protects your personal data when you use listogibraltar.com, in line with the Gibraltar General Data Protection Regulation (Gibraltar GDPR) and the Data Protection Act 2004.

2. Data we collect

• Account data: name, email address, mobile phone number and password (stored securely as a hash, never in plain text)
• Profile data: description, photo, areas served, types of work and any business details you choose to add
• Task data: task descriptions, prices, dates, areas and any photos you upload
• Messages: messages sent between users on Listo
• Recommendations and reports: recommendations, tags, comments and private issue reports
• Usage data: anonymous page view counts (no tracking cookies)

3. Phone numbers

We ask for your mobile phone number when you sign up and store it in international format. We use it only to let the other person in an accepted price contact you on WhatsApp, and to contact you about your account if needed. It is never shown publicly and is not shared before a price is accepted.

4. WhatsApp links

When you choose “Continue on WhatsApp”, your device opens WhatsApp with the other person’s number and a short message about the task. Anything you send in WhatsApp is handled by WhatsApp under its own privacy policy.

5. Recommendations and private reports

When a customer recommends a helper, we store the recommendation, any tags and comment, and which accepted price it relates to. The helper’s profile shows the number of recommendations, tags and comments, but never the customer’s email address or phone number. Private issue reports are seen only by the Listo team and kept to deal with the report and enforce our terms. We keep earlier star ratings on our records but no longer show them.

6. Emails and notifications

We send essential messages about your account and security, and about activity on your own tasks, prices and messages (for example, when a price is accepted). Everything optional is off until you choose it: new job alerts, recommendation reminders, and news and announcements. You can switch these on when you sign up or later in Account. Phone (push) notifications only start if you allow them on your device. You can change any of these in Account at any time, and every announcement email links to your email preferences.

7. Why we can use your data

• To provide the service: running your account, tasks, prices, messages and introductions
• Legitimate interests: keeping Listo safe, preventing misuse and improving the website
• Consent: optional emails and phone notifications, which you can switch off at any time

8. How long we keep it

We keep your data while your account is open. When you delete your account, your personal data is deleted or made anonymous within 30 days, unless the law requires us to keep it for longer.

9. Who we share it with

We never sell your data. We share it only with the service providers that help us run Listo, such as website hosting, secure file storage and email delivery, and only so they can provide that service to us. Your task details and public profile are visible to other users as described on the website.

10. Keeping it safe

We use appropriate technical and organisational measures to protect your data, including encrypted connections, secure hosting and restricted access.

11. Your rights

Under the Gibraltar GDPR, you have the right to:

• See the personal data we hold about you
• Correct anything that is wrong
• Ask us to delete your data
• Download your data in a portable format
• Object to how we use it
• Complain to the Gibraltar Regulatory Authority

You can download or delete your data at any time from Account, or contact us and we will help.

12. Changes to this notice

We may update this notice from time to time. The latest version is always on this page, with the date it was last updated. If we make an important change, we will tell you by email or on the website.

13. Contact

For data protection questions, email [email protected].