Proposed update
Draft wording, pending legal review. This is not legal advice and is not yet in force.
Contact details
You must give a valid email address and mobile phone number when you register. We check the format of your phone number only; we don’t verify it by SMS or call. Your email address and phone number are private and are never shown on your public profile, on task pages or in search.
WhatsApp after a quote is accepted
When a client accepts a provider’s quote, each of them can open a WhatsApp chat with the other from Listo. Before a quote is accepted, phone numbers are not shared. WhatsApp is a separate service run by a third party; Listo isn’t responsible for conversations or agreements made there.
Recommendations
Clients can recommend a provider through a single-use link connected to an accepted quote. A recommendation shows the label “Recommendation linked to an accepted quote”. This means the client accepted that quote on Listo; it does not mean Listo has checked that work was done or its quality. Providers must not submit recommendations for clients or ask clients for their link. We may remove recommendations that break these terms. Star ratings given before this change are no longer shown publicly.
Private issue reports
A client can tell us privately about a problem using the link on the recommendation page. These reports go only to the Listo team, are not published and do not change a provider’s public profile. We may use them to enforce these terms.
Last updated: 6 November 2026
Trading name: Listo Gibraltar (listogibraltar.com)
1. About these terms
These terms apply when you use Listo Gibraltar at listogibraltar.com. By signing up or using the website, you agree to them. Please read them alongside our Privacy notice, Cookie policy and Acceptable use policy.
In these terms, a customer is someone asking for help, and a helper is a local person or local business offering to do the work.
2. What Listo does
Listo Gibraltar is an introduction service for Gibraltar only. We help customers find local helpers, and help helpers find work. We do not employ, check, insure or supervise any helper on the website.
3. We only introduce
Listo Gibraltar only makes introductions. We:
- Do not check the qualifications, skills or identity of helpers
- Do not promise anything about the quality of any work
- Do not take or handle payments between users
- Do not provide insurance for any work
- Are not part of any agreement between a customer and a helper
Any agreement for work is made directly between the customer and the helper.
4. Your responsibilities
Before agreeing to any work, you are responsible for making your own checks, deciding whether a helper is suitable, agreeing the price and details directly, and paying the helper directly. Business details such as an OFT (Office of Fair Trading) licence number are self-declared: the helper told us, and we don’t check it. You can look it up on the official OFT register.
5. Your account and contact details
You must give accurate information when you sign up, including a valid email address and mobile phone number. We check the format of your phone number only; we don’t check it by text message or call. Your email address and phone number are private and are never shown on your public profile, on task pages or in search. You are responsible for keeping your password safe.
6. WhatsApp after a price is accepted
When a customer accepts a helper’s price, each of them can open a WhatsApp chat with the other from Listo. Phone numbers are not shared before a price is accepted. WhatsApp is a separate service run by another company; Listo is not responsible for conversations or agreements made there.
7. Recommendations
Customers can recommend a helper using a single-use link connected to an accepted price. A recommendation shows the label “Recommendation linked to an accepted quote”. This means the customer accepted that price on Listo. It does not mean Listo has checked that the work was done, or how good it was. Helpers must not submit recommendations for customers or ask customers for their link. We may remove recommendations that break these terms. Star ratings given before recommendations were introduced are no longer shown publicly.
8. Private issue reports
A customer can tell us privately about a problem using the link on the recommendation page. These reports go only to the Listo team, are not published and do not change a helper’s public profile. We may use them to enforce these terms.
9. Acceptable use
You agree not to use the website for anything unlawful, post false or misleading information, harass other users, or try to get around the website’s security. Our Acceptable use policy lists the services that cannot be posted or offered. We may remove content or suspend accounts that break these terms.
10. Fees
Listo is always free for customers. It is also free for helpers while we get started. We plan to introduce a helper fee of £20 a month only once Listo regularly has 25 or more local jobs posted each month, and we will give helpers at least 30 days’ notice by email before any fee starts.
11. Limits on our responsibility
As far as the law allows, Listo Gibraltar is not responsible for any indirect or consequential loss arising from use of the website or from any work arranged through it. Nothing in these terms limits any rights you have that cannot be limited by law.
12. Changes to these terms
We may update these terms from time to time. The latest version is always on this page, with the date it was last updated. If we make an important change, we will tell you by email or on the website.
13. Governing law
These terms are governed by the laws of Gibraltar. Any disputes will be dealt with by the courts of Gibraltar.
14. Contact
For questions about these terms, email [email protected].